FREQUENTLY ASKED QUESTIONS

Do you offer Free Shipping?

Yes, all our items listed in our platform are eligible for FREE SHIPPING to the United Arab Emirates.

What type of discounts do you offer?

We offer the following discounts:

2% OFF on your first order. Use code: X5 at checkout.

5% OFF for orders above AED200.

10% OFF for orders above AED500

Other special discounts and offers to be announced during holidays

What type of payments do you offer?

We offer the following payment methods during checkout:

  1. Online Payment: Bank Level Security Checkout using your Debit or Credit cards. Service provided by (Stripe), one of the top leading gateway providers.
  2. Easy Installment: Pay in 4 easy installment free of interest. Service provided by (Tabby).
  3. Cash on Delivery (COD): Available for all our products. Additional fees will apply by the courier service.

For more information about our payment process, please visit our payment page.

Can I pay with my local currency?

We support the local currency of the United Arab Emirates (AED) Dirhams.

Will I receive an invoice against my order?

Yes, once you place the order and the payment is approved, you will receive an automatic email detailing your order and the amount you have paid.

How long will it take for my order to arrive?

This will depend on the purchased item if it is locally shipped or internationally. The estimate delivery time will be between 3 to 13 days. Please check the estimate provided in the product page.

Will I get a shipping tracking number for my order?

Yes, once your order is complete and shipped, you will receive an automatic email from us confirming the details of your shipment and the tracking number.

Can I cancel my order and get a refund?

Please review our Cancellation & Refund policy

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CONTACT US FOR ANY QUESTIONS

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