WHO WE ARE

Our website address is: https://wewave.online

Thank you for visiting WEWAVE online. Please read this Cancellation & Refund Policy, providing consent to document in order to have permission to use our services.

1. CANCELLATIONS

At WEWAVE, our aim is to provide 100% satisfaction to our customers. If for any reason you wish to cancel the order, we are here to help. You will be able to cancel product(s) from your order in multiple ways on WEWAVE, namely:

  • Order Level Cancellation:
    • This applies if you decide to cancel your order before your order is shipped. Full refund is applicable on your order if your request is submitted to us within 5 hours from the time of your purchase.
  • Shipment Level Cancellation:
    • This applies if you decide to cancel your order after your order is shipped. Our Refund/Return Policy shown below will apply if your cancellation request received after 5 hours from the time of your purchase.

Post successful cancellation, refunds would be provided as per applicability. For detailed information, please refer to the REFUNDS section under this policy.

For any cancellation requirements, kindly drop us an email at [email protected]

2. REFUNDS

Refund will be initiated once the return pickup is complete. The refund would be available in a form of GIFT VOUCHER/COUPONS once the quality check is completed at our facility. Your order item/s should be kept unopened and in original shipping packing.

3. RETURNS

At WEWAVE, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.

Following are the details of the return policy that is applicable for all the items sold on WEWAVE:

Products Return Policy

Birthday 2 Days from Delivery Date
Other Products except products mentioned below 5 Days from Delivery Date
Health & Baby Care

Baby Pacifiers

Medicine & Thermometers

Cleaners & Detergents

Mosquito Repellents & Care

Teethers & Soothers

Inner Wear & Thermals

Gift Certificate

Maternity Lingerie

Maternity Personal Care

Make Up & Cosmetics

Kids Food & Nutritional Supplements

Baby Diapers

Baby Wipes

Cloth Diapers/Nappies

Diaper Rash Cream

Bottles & Accessories

Breast Feeding

Baby Food & Infant Formula

Maternity Accessories

Grooming

Fun and Learn CD/ DVD/ Movies

Soaps, Shampoos & Body Wash

Baby Creams & Ointments

Lotions, Oils & Powders Oral Care

Combo

Baby gift set

Kids gift set

Stationery

Subscription

Comics & Graphics Novels

Books with Sticker

Hobby & Slam Books

Tag Books

Books with Music

Puzzle Book

Knowledge Book

Read and Learn

Colouring Book

Story Book

Activity

No Returns Accepted

 

Please return your purchase in its original packaging and condition, with all the parts and freebies with a copy of the WEWAVE invoice your received by email for a refund. Please make sure that the product(s) are properly packed when you are returning it. You will need to fill out our Online Product Return Form in order to successful accept the returned item/s. This form will include:

  1. Customer Name
  2. WEWAVE Order No.
  3. Picture/s of the returned item/s
  4. Copy of WEWAVE’s invoice you received by email when you made the purchase
  5. Courier Service Name (That will handle the returned item/s)
  6. Courier Service Tracking No. (In order to track the returned item/s)

It is the customer’s responsibility to cover the charges of the Courier Service for any return request. Please note that if an Incorrect Product(s) is handed by you to the Courier Service, WEWAVE shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise. Courier Service should provide tracking information in order to track the shipment. We do no accept Post Office shipment for any returned items.

If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.